Terms and conditions of use

The use of the Wensleydale Online Shop website is subject to the following Terms and Conditions

Online Registration and Information.

In order to place your first order and make your first and subsequent purchases online, you are required to register with us by completing our online registration form. Registration and/or use of our online shopping website constitutes your acceptance and agreement to be bound by these terms and conditions and any other legal conditions attached to this website.

To register you will be required to provide certain information including personal and payment card details, as well as an email address and password. Please keep your password private. We accept no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to “My Account”

Product Sales and Availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Product Colour and Appearance
We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.

Content Errors
We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.

Pricing
You will be charged the prices that are reflected online, subject to availability and delivery address. Certain products are variable/random mass items. The average mass of such product may be indicated online as a guide to the cost; you will be charged slightly more or less, depending on the actual weight of the product delivered to you. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original online order (i.e. not on items which are added after the order was placed).

A delivery fee will be charged for each order you place.

Payment
When you order online, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process. To allow for any possible product substitutions, payment will only be effected once your order is ready for delivery.

By submitting your order, identity number and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

Stock Availability
We cannot always guarantee stock availability and will deliver a substitute product, if possible, where you have authorised us to do so. If we are unable to supply certain items or quantities ordered, you nevertheless agree to accept delivery and make payment for the items delivered.

Confirmation of Orders
Your offer is deemed to be accepted when you receive an order confirmation.

Delivery
Deliveries are made on Wednesday and Thursday however excluding holidays. Full delivery details can be found on our website and may be changed without notice.

On delivery, you will receive our delivery note showing the items delivered, any substitute items, any non-available items, the delivery fees, Value-Added Tax and the amount debited from your payment card. You or your authorised representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.

We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.

While we deliver to you and collection arrangements to third party service providers, we cannot, to the extent permitted by law, be liable for any loss or damage caused to your consignment while in transit to you.

Returns & Refunds
If you are for any reason dissatisfied with any item purchased online, you may return it directly to Wensleydale for a full refund, replacement or exchange, provided you have the original tax invoice. No refunds, refunds or exchanges will be processed by Wensleydale for goods damaged by fault of the buyer. Please note that items purchased on our sale are subject to a separate returns policy. Should you not have an invoice, we will be happy to exchange your purchase at the current system price.

Cancellation

If for any reason you would like to cancel or amend an order this may be done by visiting “My Orders” on our website or by contacting our sales team on 082 779 7843. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these or the General Terms.

Risk and Ownership
Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until payment is received in full.